33+ Best AI Tools for Customer Service [Free + Paid] UPDATED

Conversica

Conversica provides AI-driven Revenue Digital Assistants designed to engage customers in personalized, human-like conversations across sales, marketing, and customer success teams. These assistants autonomously manage lead nurturing, qualification, and follow-ups, freeing up time for employees to focus on high-value tasks. With built-in natural language processing (NLP) and integration capabilities, Conversica helps businesses uncover hidden revenue opportunities and ensure no leads are overlooked. This platform enables scalable, multilingual, and multi-channel interactions that boost engagement and accelerate conversions.

$ Paid

Chat

Customer Support

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bundleIQ

BundleIQ is an AI-powered knowledge management platform designed to enhance decision-making by extracting insights from your data. It features ALANI, an intelligent assistant that helps users collect, analyze, and connect information across various documents. ALANI enables efficient data aggregation, semantic search, and real-time conversational exploration of data, fostering faster learning and innovative thinking. BundleIQ’s platform aims to reduce information overload, uncover hidden patterns, and empower users to make informed decisions with ease.

▢ Freemium

Customer Support

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HaiVE Tech

Haive is the best live chat agent software & app, that uses artificial intelligence (AI) to interact with users and assist them with their inquiries. Haive is designed to provide quick and personalized responses to users, making it an efficient and effective tool for businesses to improve customer support.

Haive uses natural language processing (NLP) technology to understand the context and intent of user queries. This allows it to provide accurate and relevant responses to users, reducing the need for human intervention. Haive can also learn and improve over time by analyzing user interactions and feedback.

Haive can be integrated into a wide range of platforms, including websites, messaging apps, and social media platforms. This makes it easily accessible to users, regardless of their preferred communication channel.

One of the key benefits of Haive is its ability to handle a large volume of inquiries simultaneously, allowing businesses to provide 24/7 support without the need for additional staff. This can help improve customer satisfaction and reduce response times, leading to increased customer loyalty and retention.

🗹 Free

Customer Support

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Manifest AI

Manifest AI is an AI-powered platform that re-imagines eCommerce. It provides an AI shopping assistant that can be live on your website within a minute. Manifest AI helps to maximize sales and nurture relationships by reducing customer drop-offs by 40%, increasing conversions by 10%, and reducing buying time by 50%. It does this by recommending exactly what the customer wants, understanding their queries, and showing the right products. Manifest AI also provides captivating prompts that engage visitors throughout their purchase journey, driven by AI and tailored to their browsing behavior.

Octane AI

Octane AI is a quiz personalization platform for Shopify brands. It offers a range of features including Shop Quiz, Conversational Pop-ups, and Messenger & SMS Integrations. The platform is trusted by fast-growing Shopify merchants and has helped generate over $250 million in revenue.

Octane AI works by enabling Shopify stores to create a pop-up that can generate leads and subscribe users to Messenger for discounts, shipping updates, and back-in-stock notifications. The platform also provides customer support through its help center, where users can ask questions and receive posts or articles from Octane AI’s knowledge base.

Galeby

Galeby is an AI tool that helps you answer repetitive customer service messages 2 times faster. You can create templates for most of the frequent customer messages. When answering a message, the AI will suggest the best one to use. Galeby prepares the text for you, you will just have to press the send button.

$ Paid

Customer Support

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Kore AI

Kore.ai is a world leader in Conversational AI technology that helps companies deliver extraordinary experiences for their customers, agents, and employees on voice and digital channels.

▢ Freemium

Customer Support

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Echowin

Echowin provides AI-powered call management with full natural language understanding and personalized responses for every scenario. It is an AI phone agent that answers phone calls for your business 24/7.

$ Paid

Customer Support

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Ebi Ai

EBI.AI provides conversational AI solutions for businesses to automate and streamline their customer service and support operations by utilizing chatbots. Their AI assistant captures vital intelligence to improve the services that really matter to customers.

$ Paid

Customer Support

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