Zia is Zoho’s AI assistant for business. It helps businesses work smarter by providing critical business insights in seconds through natural language processing capabilities. Zia can help sales teams increase productivity and improve their bottom line by analyzing customer data and suggesting the best time to contact them, automating routine processes, filling in missing information about leads, and updating records through chat.
Zia can also help sales managers make smarter predictions and delegate more effectively by building AI-powered predictions, detecting anomalies, and distributing leads to the best sales rep based on their availability and past performance. Zia also provides business intelligence by generating charts or pivot tables from spreadsheets, analyzing trends and seasonal patterns to make more accurate predictions, and notifying you about sudden changes in sales or support workloads.